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Looking for a Job at Impexium? Check out our current job openings and career opportunities.

To apply, contact: hr-career@impexium.com and place the job position in the subject line. Thank you.


Solutions Engineer

Job Purpose:
Solutions Engineers are the primary technical resource for Impexium’s client acquisition and client success teams. Solutions Engineers are the key technical advisor and product advocate responsible for driving technology evaluations, as well as helping promote client adoption of our platform by identifying critical capabilities that will align to their business goals. This position reports directly to our Sr. Director of Product Engineering.

Job Description:

Solution Engineer Responsibilities

  • Responsible for development and delivery of high-quality presentations and product demonstrations on site, remotely, and at field events such as conferences, seminars, etc.
  • Advocate and evangelize Impexium value propositions and technical capabilities with current and potential clients
  • Participate in enterprise wide consultations with clients to gather process, workflow, and reporting insights to craft alignment and provide recommendations between the needs of a broad range of client constituents with varying roles and Impexium’s platform capabilities
  • Experience responding to functional and technical elements of RFIs / RFPs
  • Strong ability to collaborate cross-functionally and effectively convey client requirements to Product Management and R&D teams to enhance / refine Impexium’s platform
  • Ability to synthesize data; prepare product and market analyses by aggregating, analyzing, and identifying trends
  • Maintain industry and competitive insight to bolster your reputation as a well-informed, trusted advisor
  • Ability to create and maintain ongoing client relationships

Required experiences:

  • 5+ years relevant experience working SaaS related solutions
  • Strong and demonstrated communication skills; written, verbal, and presentation skills
  • End-user experience with association management software systems
  • Strong client facing and relationship building skills
  • Ability to work in a fast paced, team environment
  • Exhibit strong business judgement, high-level of initiative, creativity and flexibility
  • High energy, self-motivated and a problem-solver with an eagerness for continuous improvement
  • Bachelor’s Degree of equivalent in business, communications, finance, marketing, or related field
  • Proficient in Microsoft Office suite and CRM applications (preferably Salesforce.com)
  • Ability to travel up to 50% of the time

Preferred Qualifications

  • Thrives in a highly dynamic and collaborative environment
  • Trade or professional association experience
  • Ideal candidates will have prior experience with the following:
  • Can collaborate and influence in a “win as a team” environment
  • Ability to identify and recommend solutions
  • Resourceful, coachable, and has a drive for results
  • Ability to articulate an ROI and correlating business value with technology
  • Focus on client enablement (transformational value)

Ideal candidates will have prior experience with the following:

  • Can collaborate and influence in a “win as a team” environment
  • Ability to identify and recommend solutions
  • Resourceful, coachable, and has a drive for results
  • Ability to articulate an ROI and correlating business value with technology
  • Focus on client enablement (transformational value)

Job Type: Full-time

Location: McLean, VA


Sales and Marketing Associate

Job Purpose:
Impexium is looking for a Sales and Marketing Associate.

The Impexium sales and marketing teams is a growing, tight-knit dynamic group of creators and doers. We need someone is who eager to learn while collaborating on a variety of sales and marketing initiatives geared towards helping us achieve our aggressive growth goals. The ideal candidate must be self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding client base. He/she must possess strong written skills as well as a willingness to grow your skills by working closely with your sales and marketing peers to execute exciting campaigns and drive the company’s success.

Job Description:

Sales and Marketing Associate Job Responsibilities:

  • Support development and execution of marketing and sales campaigns, including building and expanding social media footprint
  • Produce content for website and promotion materials
  • Manage and develop online and offline communication with clients to increase brand awareness; Craft and send regular newsletters and customer-focused emails with company updates
  • Maintain marketing communication and content calendar
  • Perform analysis of sales and marketing campaign data to inform brand and lead-generation strategies
  • Assist in the coordination and execution of event show plans
  • Maintain sales and marketing automation databases; prepare standard and ad hoc management reporting as needed
  • Conduct competitive research by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases with findings
  • Provide business administrative support in order to maximize the efficiency of sales efforts
  • Work closely with Sales Executives and Sales Engineers to write responses to RFI’s and RFP’s, as well assist in the preparation of sales proposals and power point presentations to facilitate deals

Required experiences:

  • A Bachelor’s degree in a related field. 1 year of marketing experience is a plus, but not required.
  • Excellent written and oral communication skills
  • Experience prioritizing multiple projects and tasks with changing requirements
  • Excellent attention to detail, self-management, reporting and follow-up skills
  • Ability to thrive in a deadline-driven environment
  • Well organized with a customer-oriented approach
  • Strong interpersonal skills and ability to collaborate effectively with cross-functional teams, including partners, vendors and customers
  • Proficiency in MS Excel, Word, PowerPoint and 365 applications

Ideal candidates will have prior experience with the following:

  • Email marketing and best practices experience including marketing automation technology
  • Experience with Google Ads and Analytics a plus
  • Knowledge of associations a plus

Job Type: Full-time

Location: McLean, VA


Project Manager

Job Purpose:
This position involves working with clients and the Impexium internal technical team and business analyst team during software implementation to assist Impexium customers with requirements definition, system configuration, track project progress, and assess and mitigate risk throughout. Excellent project management, customer management, and written communication skills are required.

Job Description:

The Project Manager manages key client projects. Project management responsibilities include the coordination, documentation and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of project. Prepare reports for upper management regarding status of project.

The successful candidate:

  • Will work directly with clients to ensure deliverables fall within the applicable scope and budget
  • Create detailed work plans which identify, and sequence activities needed to successfully complete projects
  • Develop in-depth understanding of Impexium SaaS products and implementation options
  • Coordinate with other departments to ensure all aspects of each project are compatible.
  • Perform a variety of tasks.
  • Lead and direct the work of others. A wide degree of creativity and latitude is expected.
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Responsibilities

  • Coordinate internal resources and third parties/vendors
  • Ensure that projects are delivered on-time, within scope and within budget
  • Finalize project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Develop a comprehensive, detailed project plan to monitor and track progress to be shared with clients as well as other staff members
  • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
  • Ensure that all project hours are tracked in accordance with the company policy while including hourly & total tracking towards estimated hours in progress reports.
  • Measure project performance using appropriate tools and techniques
  • Report and escalate to management as needed
  • Manage the relationship and communication schedule with the client and all stakeholders
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Use and continually develop leadership skills
  • Perform other related duties as assigned

Requirements

  • Proven working experience in project management
  • Association experience
  • Excellent client-facing and internal communication skills;
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Bachelor’s Degree in appropriate field of study or equivalent work experience

Job Type: Full-time

Job Location: Tyson's Corner, McLean, VA


Level II/III Customer Support Specialist

Job Purpose:
This position involves working with clients to resolve technical issues encountered in the implementation and usage of Impexium software. Typical issues include report and API troubleshooting, replication of customer issues in customer test environments, and documentation of product bugs and enhancement requests. Excellent phone and written communication skills are required. The successful applicant will also have experience supporting web-based software. Experience with MS SQL, and query development is a plus. Association or non-profit management software experience is a plus, but not required.

Additional duties include coordinating the on boarding of new clients and working closely with those clients as they get up and running. We are constantly adding new features and integrations to the software, so you'll need to be able to learn quickly and support a growing list of features.

Job Type: Full-time

Job Location: Tyson's Corner, McLean, VA

Required experience: Customer Service: 3 years, Level 2/3 Customer Support: 1 Year.


Installed Customer Sales Representative

Job Purpose:
This position involves working with existing Impexium clients to identify, qualify, specify and close upsell business on a monthly a basis to meet (and exceed) sales objectives. The Installed Customer Sale Representative builds relationships with existing clients, works with other Impexium resources to specify upsell services and SaaS opportunities, manage accounts through sales process, and maximize revenue opportunities. This resource will track and document the sales process as well as establish accurate forecasts.

Successful candidates will have an ability to obtain a deep understanding of the Impexium Membership Management platform, partner Applications and periodic enhancements to core product, as well as perform online and face to face demonstrations. Occasional travel (~ 10%) may include trips to customer sites. A proven track record of exceeding sales objectives and quota attainment is desired. Experience selling to associations and non-profit organizations a plus.

Job Type: Full-time

Job Location: Tyson's Corner, McLean, VA

Required experience: Minimum 3 years’ sales experience with software and/or technology.


Manager, Client Success

Job Purpose:
Impexium is seeking a best-in-class Client Success Manager to join our team. You will work closely with current clients as a trusted advisor to build client relationships and deeply understand their unique organizational challenges and goals. You will consult with clients on Impexium’s platform to evangelize solutions that will help them reach their business goals and optimizing client satisfaction. This position reports directly to our EVP of Sales & Client Success.

Responsibilities

  • Develop relationships with client leaders, stakeholders, and decision makers within defined accounts
  • Provide best practices guidance and identify system specific features to support initiatives
  • Develop and execute focused account plans to nurture and develop opportunities to drive client engagement and adoption
  • Map Impexium offerings against client needs and identify new opportunities within defined accounts
  • Serve as the client advocate communicating potential risks or client satisfaction issues with Impexium Executive Leadership and develop plans to resolve and improve client outcomes

Job Type: Full-time

Job Location: Tyson's Corner, McLean, VA

Required experience: 

Qualifications

  • End-user experience with association management software systems
  • Minimum 3 years of association experience
  • Strong and demonstrated communication skills; written, verbal, and presentation skills
  • Ability to work in a fast paced, team environment
  • Exhibit strong business judgement, high-level of initiative, creativity and flexibility
  • Self-motivated and a problem-solver with an eagerness for continuous improvement
  • Bachelor’s Degree or equivalent in business, communications, finance, marketing or related field
  • Proficient with Microsoft Office suite and CRM applications (preferably Salesforce.com)

Preferred Qualifications

  • Thrives in a highly dynamic and collaborative environment
  • Trade or professional association experience

We are looking for the following attributes:

  • Ability to identify and recommend solutions
  • Can collaborate and influence in a “win as a team” environment
  • Resourceful, coachable, and has a drive for results
  • Ability to articulate an ROI and correlating business value with technology
  • Focus on client enablement (transformational value)

Software Developer

Job Description: Analysis, design, development, testing, implementation, enhancement and support company's Association Management Software (AMS) and Constituent Relationship Management (CRM) products for associations and non-profits aligned with their business and administrative needs.

  • Work with the R&D Product Manager to develop site concepts, application functionality, business practices, interface design and site architecture.
  • Participate in system design, product development, and customer implementation support for web-based CRM solution targeting member organizations.
  • Author technical design documentation that fully defines all application code and the underlying methodology for the design decisions made.
  • Develop advanced applications, including database driven applications to deliver personalized and dynamic content.
  • Perform data modeling to design logical data model and implement it in Microsoft SQL Server database management system.
  • Develop complex database queries, stored procedures, triggers, T-SQL statements and user-defined functions of varying complexity with a "best practices" approach to keys, indices and relationships in SQL Server 2014.
  • Create efficient, scalable, reusable middle tier logic using any of .NET, C#. Building RESTful applications on the .NET Framework Create intuitive, logical, and dynamic user interfaces using Bootstrap, JQuery, HTML5, ASP.NET Web API, Advanced JavaScript and AJAX.
  • Manage Windows Azure SQL, Azure App Services, Redis Cache, MongoDB, Elastic Search, SQL Server 2017 Enterprise with regards to administration and performance tuning.
  • Assist and/or perform the design development and maintenance of system software.
  • Perform product development within scheduled timeframe and based on system specification.

Requirements: Master's degree or equivalent in Computer Science, Info Systems or a closely related field and 2 years of experience as a Software Developer, Software Engineer, Programmer Analyst or and job involving web-based software development. Experience must include use of Microsoft.NET framework, C#, ASP.NET MVC, SQL, Server, HTML5, Entity Framework 6+, Entity Framework Core, JQuery 3+, JavaScript.

Work Location: Tyson's Corner, McLean, VA


Technical Engineer

Job Purpose: A growing software company is seeking a qualified Technical Engineer focused on front-end web development and integrations. This position involves working with internal staff and clients developing successful API/Integrations between Impexium and 3rd party solutions per client agreements. The Technical Engineer is also responsible for developing and apply HTML/CSS content and stylesheets to client member facing sites.

Duties and Responsibilities:

  • Provides expertise and consultation for vendors who are conducting implementations using the Impexium API's.
  • Continuously documents procedures and API workflows as they are established.
  • Provides expertise and consultation for clients who are conducting implementations using Impexium’s baseline integrations.
  • Continuously documents procedures and integration workflows as they are developed.
  • Responsible for developing, modifying, applying and troubleshooting stylesheets to client member-facing websites.
  • May perform other technical tasks and responsibilities as assigned.

Qualifications: Ideal candidate must be self-motivated with a proven track record in completing deliverables and knowledge of technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong analytical skills and be capable of interpreting and communicating client requests and solutions. Balancing between several projects and tasks is critical to the success of this position.

Qualifications include:

  • 1-3+ years relevant experience in HTML/CSS/JavaScript Web Development.
  • Experience with REST web services is a plus.
  • Experience with MS SQL a plus but not required.
  • Experience with Associations or Non-Profit a plus but not required.
  • Experience and familiarity of our products and line of business a plus.

Job Type: Full-time

Job Location: Tyson’s Corner, McLean, VA


Account Executive (Sales)

Job Purpose: The Account Executive is a responsible for the new business development within their assigned region/territory.

  • Drive revenue in your assigned market/territory
  • Close exclusively new business accounts
  • Develop strong relationships in your assigned territory
  • Track and achieve necessary core metrics and KPI's (daily, monthly, quarterly)
  • Meet or exceed monthly, quarterly, and annual goals set by the VP of Sales and Operations and/or Sales Leadership

Duties and Responsibilities:

  • Own and drive revenue growth for the assigned region.
  • Maintains, increases, and maximizes the sales volume of accounts and market share by developing sales strategies for every contact and prospect using analysis and account penetration.
  • Efficiently and profitably controls the sales cycle: prospecting, telemarketing/cold calling, sales presentations, overcoming objections, proposals, and closing contracts.
  • Provide weekly reporting to Sales Leadership
  • Forecast (weekly, monthly, quarterly)
  • Utilize CRM accurately to document and communicate all sales activity
  • Maintains updated competitor information, i.e.; their services and practices, and keep Sales Leadership informed on said practices.
  • Adhere to all company policies and procedures.
  • Nurture relationships with all client contacts to foster long-term trust and increase the probability of retention.

Qualifications:

  • 3-5 years’ experience with direct client SaaS software engagements, highly skilled in relationship-building with a proven track record of generating new business opportunities, Excellent communication, leadership, problem-solving and analytical skills. 
  • Sales and/or service experience with non-profit/associations clients is a plus
  • Ability to sell value and close contracts per pricing strategy
  • The desire to learn, grow and help our partners succeed
  • Effective communication skills both verbal and written
  • Ability to make quick decisions
  • Must be team focused and extremely organized
  • Ability to deliver presentations in a group setting
  • Experience using Microsoft Office products (Word, Excel, PowerPoint)
  • Experience in the non-profit/association sector, customer service, event management or account management preferred but not required
  • Experience selling SaaS platforms is a plus

Job Type: Full-time

Job Location: Tyson’s Corner, McLean, VA


Business Development Representative

Job Purpose: The Business Development Representative is responsible for supporting sales and marketing efforts, by generating and qualifying leads to be passed to sales representatives.

Duties and Responsibilities:

  • Generate new clients through researching, cold calling and networking within a defined market.
  • Maintain an accurate and up-to-date list of all sales pipeline activity, including leads, prospects, forecasts, demographic profiling information, prospect contact information and account planning information in CRM.
  • Maintain the highest level of expertise on Impexium’s features, functionality, pricing and implementation timeline.
  • Collaborate with colleagues to exchange information such as selling strategies and marketing information.
  • Support all lead generation campaigns executed by the Marketing Department.
  • Meet or exceed annual sales quota.
  • Attend industry functions, such as association events and conferences.

Qualifications:

  • Bachelor's Degree or equivalent.
  • 1-3 years of Sales experience is preferred.
  • Knowledge of Microsoft Office Suite is required.
  • Experience working with Salesforce is preferred.
  • Call center experience is not necessary, but preferred.
  • Excellent communication skills, both verbal and written.
  • Ability to overcome objections and drive sales.
  • Excellent customer service and problem-solving skills.
  • Must be outgoing and self-motivated.
  • Must be a team player with a positive attitude.
  • Ability to work independently and unsupervised.
  • Experience in the non-profit/association sector, customer service, event management or account management preferred but not required
  • Experience selling SaaS platforms is a plus

Job Type: Full-time

Job Location: Tyson’s Corner, McLean, VA