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Impexium is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. EEO is the Law


Senior QA Analyst

The Role:
The Senior QA Analyst will lead the coordination of quality initiatives between our cross functional teams in McLean, VA and our QA Team in India. We have a 'special forces' mentality at Impexium where every technologist is expected to have a broad and deep toolset. Because of this mindset, the idea is not to build a traditional QA practice that works with the product team, continuously ensuring quality software. The idea is to establish thought leadership around quality practices and processes, disseminate this mindset and raise the quality expectation across the organization.

What you will do:

  • Assist leadership with evolving the quality practices and processes
  • Design strategies and plans to effectively validate functionality and behavior
  • Coordinate QA testing feedback and plans between offshore India team and internal R&D team
  • Working closely with the developers, the business and customers to ensure QA plans validate acceptance criteria
  • Plan, develop, and execute manual and automated tests suites
  • Plan, develop, and execute stress and performance tests
  • Create and maintain a well-organized, easily searchable, test case repository
  • Engage the business and customers in end user acceptance testing increasing their ownership in the end result
  • Triaging application defects and determine the root cause of any problem
  • Supporting internal and external customers in a 3rd–tier capacity
  • Recommending system enhancements and improvements
  • Develop and maintain metrics to monitor quality, finding problems before they occur
  • Coaching, mentoring, and training existing and future team members

What you will need:

  • Bachelor’s degree in Information Systems Management, Business Management, Computer Science or a similar field
  • Minimum 5 years of software application testing experience, with direct experience working with offshore teams
  • Experience in development and implementation of test strategies and test plans
  • Experience in testing transaction based web applications supporting multiple browsers
  • Manual acceptance and exploratory testing
  • Automated acceptance, performance, UI, and web service testing
  • Financial background or experience is desired
  • Working knowledge of Microsoft Visual Studio and TFS
  • TFS Application Lifecycle Management
  • Working knowledge of SQL Server and C# is a plus
  • Experience with projects employing continuous integration and continuous deployment
  • Strong analytical and product management skills required
  • Excellent verbal and written communication skills and the ability to interact professionally with both technical and non-technical professionals at all levels of an organization
  • Product and technology savvy. Keeps knowledge up to date with developments in the industry
  • Strong interpersonal skills and team-oriented mindset
  • Must be able to handle aggressive deadlines and juggle multiple responsibilities
  • Ability to think creatively under constrained deadlines
  • Energetic, hard-working and driven by the desire to succeed
  • Experience with AMS or Member Management software is a plus

What will set you apart:

  • Experience with Selenium
  • Working knowledge of C#

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work. To learn more about us, visit www.impexium.com.

To apply for the Sr. QA Analyst position, click here.


Project Manager

Job Purpose:
The Project Manager at Impexium is expected to support the organization in the area of client and internal project management. You will lead software implementation projects assisting Impexium customers with requirements definition, system configuration, tracking project progress, and assessing and mitigating risk throughout.  Our dynamic organization is looking for a high-energy professional with sound judgment and experience. Impexium offers a fast-paced, innovative environment where you will be provided the tools, resources and outstanding leadership to support the implementation of new programs. This position requires solid communication/interpersonal skills, planning, critical thinking, excellent problem solving, and a proven track record in a similar role. This role is based in McLean, VA.

What you will do:

  • Lead and manage client implementations of Impexium solutions for new customers. Lead and direct the activities of internal resources, vendors (as needed), and clients throughout the project to completion, while ensuring customer satisfaction.
  • Gather and analyze client business requirements and objectives and provide recommendations on how to best tailor the software configuration to meet those objectives.
  • Will work directly with clients to ensure deliverables fall within the applicable scope and budget
  • Create detailed work plans which identify and sequence activities needed to successfully complete projects
  • Develop in-depth understanding of Impexium SaaS products and implementation options
  • Coordinate with other departments to ensure all aspects of each project are compatible.
  • Help develop curriculum and content to support our internal learning management (LMS) platform for Impexium clients and staff
  • Ensure that projects are delivered on-time, within scope and within budget
  • Develop a comprehensive, detailed project plan to monitor and track progress to be shared with clients as well as other staff members
  • Manage all relationships and communication (i.e. internal and vender) in regards to schedule, scope, changes and budget.  Report and escalate to issues to management as needed
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Use and continually develop leadership skills
  • Perform other related duties as assigned

What you will need:

  • 2 years of  project management experience
  • Bachelor’s Degree in appropriate field of study or equivalent work experience
  • Experience in the non-profit/association sector
  • Excellent client-facing and internal communication skills
  • Experience with association management system or systems a plus
  • Experience with software implementation a plus
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Ability to work independently, manage workload effectively and stay focused under pressure
  • Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution

For this position, Impexium is seeking assertive, self-confident, self-motivated individuals with a proven track record of success. A strong people focus, and the ability to relate well to people at all organizational levels internally are a must.

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work.  

To apply for the Impexium Project Manager role, click here.


Director of Enterprise Sales

The Role:
The ideal candidate for the Director of Enterprise Sales role at Impexium is a self-starter with a consultative approach, strong technical aptitude, a track record of successful software of SaaS sales and quota achievement, and a broad and deep toolset that encompasses the entire sales cycle. The Director of Enterprise Sales will work with the Growth Team to prospect leads, organize sales meetings, lead the sales process through to closed sales, and will be responsible to achieve quarterly quotas of closed business. Impexium offers a fast-paced, innovative environment where you will be provided the tools, resources and outstanding leadership to sell business application solutions. This role is based in McLean, VA.

What you will do:

  • Execute on the sales strategy for Impexium Enterprise solution opportunities focused on targeted prospects in the Association market.
  • Give solution presentations that are focused on solving prospects needs and will motivate them to buy.
  • Deliver strong sales strategy ability, crafting and presenting client proposals, and helping the team identify and navigate alternative paths to making the sale.
  • Work with Marketing to aggressively generate new relationships within the assigned accounts and territories.
  • Achieve quarterly quotas of sourced qualified opportunities and closed business.
  • Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in the Impexium Association Management Solution (AMS).
  • Document and track all activity through web-based SalesForce automation tools including detailed activity reports, setting tasks for follow-up, opportunity tracking and probability statistics.
  • Assist in organizing and managing sales meetings and trade shows
  • Help sales department in drafting contracts/documents as well as supporting other various sales and marketing activities
  • Collaborate and partner with other departments such as Marketing, Solution Consulting and more
  • Other responsibilities as developed by senior Growth Team leadership

What you will need:

  • Bachelor's degree preferably in sales, business, marketing, or a related field
  • Demonstrated business to business consultative software or SaaS sales experience (7+ years) in hunting, prospecting, and new account development, preferably in a similar market
  • Highly developed verbal and written communication and presentation skills for presentations to potential new clients profit/software/financial technology industry
  • Ability to multi-task, prioritize, and manage time effectively
  • High energy and positive attitude
  • Strong problem-solving skills
  • Ability to take initiative and think strategically
  • Self-motivated, pro-active, resilient, results-oriented professional with an ability to work with minimal direction
  • Have fun and thrive working in a fast-paced and dynamic environment
  • Willing to travel, as required up to 25% to prospects, customers or marketing events (weekend travel may be required)

What will set you apart:

  • Strong track record of quota attainment in a software or SaaS sales role, preferably in a similar market
  • Working knowledge of Salesforce.com tools
  • Experience with Association Management software
  • Experience managing client, vendor, partner and contractor relationships
  • Understanding and interest in cloud computing/SaaS products
  • Passionate about the non-profit industry

For this position, Impexium is seeking assertive, self-confident, self-motivated individuals with a proven track record of success. A strong people focus, and the ability to relate well to people at all organizational levels internally are a must.

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work.

To apply for the Impexium Director of Enterprise Sales role, click here.


Business Analyst

The Role:
As a Business Analyst you will be the liaison between cross-functional teams and you are responsible for supporting the development of new features from conception through deployment. You will work with all facets of the software development lifecycle (analysis, requirements definition, design, development, testing, implementation, deployment and support). The individual must be a strong communicator, problem solver, thinker and analyzer – with the ability to understand user needs in a rapidly changing business environment. This role is based in McLean, VA.

What you will do:

  • Collaborate with cross functional teams to bring innovative solutions to financial technology challenges, and help bring new software products to market
  • Work closely with development team and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Build or assist with the development of business and functional design requirements, use cases, test plans, and acceptance criteria using interviews with the customer community (internal and external), document analysis, surveys, site visits, business process descriptions, user stories, business analysis, and workflow analysis.
  • Participate in requirement reviews with the business, elicit feedback, integrate feedback into requirements as necessary
  • Deep dive into data using tools like Excel, PowerBI, or SQL queries to gain insight, identify gaps and provide solutions.
  • Conduct user acceptance testing to ensure the system can be used easily, quickly and accurately and that all identified requirements have been met

What you will need:

  • Bachelor’s degree in Computer Science, Information Systems Management
  • Minimum of 2 years of software experience
  • Product and technology savvy. Ability to learn and keep up to date with developments in the industry
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • Excellent verbal and written communication skills and the ability to interact professionally with both technical and non-technical professionals at all levels of an organization
  • Strong interpersonal skills and team-oriented mindset
  • Attacks challenges, solves problems
  • Deep sense of accountability and responsibility: will be empowered to act, and will be expected to do so
  • Experience with AMS or Member Management software is a plus

What will set you apart:

  • Experience working in a fast paced, dynamic, rapidly growing environment
  • Agile experience is a plus
  • Working knowledge of SQL, C#, .NET framework, PowerBI, Analytics platforms, and software development experience is a definite plus
  • Understanding financial statements and reports
  • Working knowledge of data structures and database design
  • Ability to travel

For this position, Impexium is seeking assertive, self-confident, self-motivated individuals with a proven track record of success. A strong people focus, and the ability to relate well to people at all organizational levels internally are a must.

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work.  

To apply for the Impexium Business Analyst role, click here.


Customer Success Specialist

The role of the Customer Success Specialist is to lead the internal technical system aspects of existing client implementations, product feature adoptions, reporting requests, and daily client requests. Your goal is to develop and maintain both day-to-day system operations and project related programs that strengthen the relationship that drives customer retention, builds loyalty and increases value.

What you will do:

  • Establish and deepen relationships with assigned clients by understanding their business objectives and providing exemplary support as their primary operations contact within Impexium
  • Communicate frequently with clients on updates and information
  • Achieve and maintain in-depth understanding of client configuration & usage of Impexium
  • Lead project implementations for existing clients
  • Create both recurring client and department reporting, and ad-hoc reporting to address specific client needs
  • Provide data and analysis for client presentations and assist with preparing communications and presentations
  • Perform required system activities associated with client’s use of Impexium system (roles/permissions).
  • Identify opportunities for client administrators to become improved users of our system, develop plan, and work with Consultant to implement (this could involve additional training, system enhancements, or other activities).
  • Serve as escalated support for questions from Customer Support, and other teams.
  • Serve as the customer’s voice within Impexium articulating client priorities appropriately in terms of urgency and level of detail and ensuring the highest level of customer service
  • Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution.
  • Work closely with Client Accounting, Production Support and Development in support of specific client needs.
  • Work closely with Marketing to craft and deliver client communications
  • Participate in user acceptance testing and QA testing
  • Continue to learn and gain knowledge to meet changes in user interface and technology tools
  • Analyze existing support workflows and processes and recommend innovative improvements.
  • Participate in client & industry conferences (includes travel)
  • Ownership and specialization in one or more additional department projects such as:
    • Communications
    • Training
    • Reporting
    • Travel and Trade Shows

Complete quarterly individual action items that contribute to completion of departmental strategic action items.

What you will need:

  • Minimum of 3-5 years acting in a Client Service or Account Manager role in a professional environment with a minimum of one year of AMS or Member Management software experience
  • Bachelor's degree in Management Information Systems or a related field.
  • Critical thinking and analytical skills are required. You’ll need the ability to think on your feet and be open to and assimilate others’ points of view. Parts of your rotations may require extensive analytical skills using tools such as excel and the ability to turn data into information and create a compelling message using PowerPoint. You will need solid mathematical aptitude and the ability to document complex business processes.
  • You’ll need to be comfortable working in a results oriented, fast paced, changing environment demonstrated through working on multiple projects at the same time and within tight timelines without compromising accuracy.
  • Self-motivation and the ability to work with minimal direction is key.
  • Playing Fearless and being comfortable navigating tight turnarounds and system/ technical limitations is required.
  • You must demonstrate a commitment to having personal grit to get the job done well (even if it does take a few tries) and thrive in taking a hands-on approach to challenging work.
  • Willing to travel, as required, to prospects, customers or events (weekend travel may be required)
  • Superior computer skills including the web, web-based technologies, MS office
  • Proficient written and communication skills
  • Client based training and education experience
  • Strong project management experience
  • Ability to be successful in a collaborative, team environment
  • Familiar with being “plugged in” (i.e. with laptop and phone)

What will set you apart:

  • Thrives in a highly dynamic and collaborative environment
  • Trade or professional association experience
  • Working knowledge of Salesforce.com tools

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work. To learn more about us, visit www.impexium.com.

For additional information and to apply for this position, click here.


Customer Success Consultant

The role of the Customer Success Consultant is to be the primary owner of a portfolio of customers, driving best practices and innovation to create more value for their business and ours. Your goal is to increase revenue, customer satisfaction, retention and adoption of key solution features.

  • Establish and deepen relationships with assigned clients by understanding their business objectives and how they align with Impexium
  • Ownership of overall client health including relationships, revenue and KPIs
  • Create a client plan that outlines strategic goals to:
    • Optimize client relationships by building strong & productive relationships with key decision makers
    • Nurtures customer relationship and acts as a sales enabler to drive loyalty toward, and revenue for Impexium
    • Manage and mitigate risks to the client relationship
  • Conduct regular account meetings to:
    • Communicate best practices and future enhancements
    • Develop plans for expanded functionality usage and adoption among client components/chapters
    • Provide use case examples for leveraging key product functionality and communicate new feature releases
    • Deliver recurring client value reporting; highlight customers strategic successes and provide ongoing recommendations for further optimization
    • Review solution adoption progress and maintenance, and strategize with client on how to increase use
  • Responsible for solution adoption strategy and progress at newly implemented clients with support from inside sales
  • Collaborate alongside project management upon new client implementations to be the consistent face/voice on the account from the beginning of the project to support, as well as lead client-focused components of the implementation process.
  • Responsible for identifying opportunities to expand system usage and revenue per client by leading relevant projects to capitalize on those opportunities
  • Compile and maintains account information within Salesforce (Contacts, Documentation)
  • Responsible for tracking and achieving KPIs for clients and developing plan to address any potential gaps
  • Serve as the customer’s voice within Impexium, including product, marketing, professional services and sales
  • Lead contract renewal process and presentation for designated clients with support from Leader
  • Serve as the highest point of escalation for the client. Create recommendations and facilitate action for resolution. Able to clearly
  • articulate concerns and issues to the customer. Ensures suitable levels of service personnel and activity during problem resolution
  • Participate in client travel with clients & attend industry conferences
  • Participation in company task force initiatives as applicable.
  • Continue to learn and gain knowledge of new industry trends and consultative techniques.
  • Complete quarterly individual action items that contribute to completion of departmental strategic action items.

What you will need:

  • Minimum of 3-5 years acting as a Client Relationship Specialist or Account Executive in a professional environment
  • Minimum 3 years of association experience including experience with AMS or Member Management software
  • Bachelor’s Degree or equivalent in business, communications, finance, marketing or related field
  • Ability to command the room when dealing with various stakeholders to show transformational value, turn a troubled client situation around, or optimize the solution based on their leading pain point
  • Demonstrated ability to identify and recommend solutions and show transformational value
  • Successful in collaborating and influencing in a “win as a team” environment
  • Resourceful, coachable, and has a drive for results
  • Ability to articulate an ROI and correlating business value with technology
  • Demonstrated track record of exceeding revenue upsell and new product feature goals
  • Proficient writing and communication skills
  • Client based training and education
  • Project management experience
  • Clear internal motivation and desire to go above and beyond to achieve departmental goals
  • Familiar with being “plugged in” (i.e. with laptop and PDA)

What will set you apart:

  • Trade or professional association experience

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work. To learn more about us, visit www.impexium.com

For additional information and to apply for this position, click here.


Director of Customer Success

The role of the Director of Customer Success is to own a portfolio of customers, driving best practices and innovation to create more value for their business and ours. You will build a high performing team who will support your efforts in achieving a goal of increased revenue, customer satisfaction, retention and adoption of key solution features. This role is based in McLean, VA.

What you will do:

Drive Customer Success Outcomes

  • Increase customer renewal rates
  • Expand our revenue in accounts through cross-sell and up-sell
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference-ability

Build and Optimize Customer Lifecycle

  • Build scalable operating model to support growth objectives
  • Map customer journey and identify opportunities for improvement
  • Define segmentation of customer base and varying strategies / service models

Manage Customer Success Activities

  • Build and manage account management process
  • Provide customer-facing leadership on certain strategic customers and at risk customers
  • Manage contract renewal process
  • Manage cross-sell/upsell activities
  • Customer advocate to help company prioritize product roadmap
  • Industry advocate to build brand recognition and awareness
  • Attract and hire customer success professionals
  • Provide customer success leadership to expand opportunities in the AMC channel
  • Continue to learn and gain knowledge of new industry trends and consultative techniques.
  • Implement process to hear the voice of our customers (e.g. executive interviews, NPS surveys, etc.)

Build Customer Success Culture

  • Create a company-wide culture of customer success (CC365)
  • Be a champion to promote and live out “Our Plays”
  • Create a culture of collaboration with the leadership team to make healthy decisions for the company and our customers

Special Projects

  • Lead large enterprise client implementations, where needed
  • Work closely with PSG (Professional Services Group) to identify strategic projects to provide additional leadership and support
  • Participation in company task force initiatives as applicable.

What you will need:

  • Minimum of 10 years of software solution experience with a minimum of 5 years of direct association experience preferably with AMS or Member Management software
  • Demonstrated experience building and leading high performing customer success teams
  • Bachelor’s Degree or equivalent in business, finance, marketing, MIS or a related field
  • Ability to command the room when dealing with various stakeholders to show transformational value, turn a troubled client situation around, or optimize the solution based on their leading pain point
  • Demonstrated ability to identify and recommend solutions and show transformational value
  • Successful in collaborating and influencing in a “win as a team” environment
  • Resourceful, coachable, and has a drive for results
  • Ability to articulate an ROI and correlating business value with technology
  • Demonstrated track record of exceeding revenue upsell and new product feature goals
  • Proficient writing and communication skills
  • Client based training and education
  • Project management experience
  • Clear internal motivation and desire to go above and beyond to achieve departmental goals
  • Familiar with being “plugged in” (i.e. with laptop and PDA)
  • Ability to travel

What will set you apart:

  • Trade or professional association experience

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work.  To learn more about us, visit www.impexium.com.

For additional information and to apply for this position, click here.