Careers
Looking for a Job at Impexium? Check out our current job openings and career opportunities.
To apply, contact: hr-career@impexium.com and place the job position in the subject line. Thank you.
Project Manager
Job Purpose:
This position involves working with clients and the Impexium internal technical team and business analyst team during software implementation to assist Impexium customers with requirements definition, system configuration, track project progress, and assess and mitigate risk throughout. Excellent project management, customer management, and written communication skills are required.
Job Description:
The Project Manager manages key client projects. Project management responsibilities include the coordination, documentation and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of project. Prepare reports for upper management regarding status of project.
The successful candidate:
- Will work directly with clients to ensure deliverables fall within the applicable scope and budget
- Create detailed work plans which identify
, and sequence activities needed to successfully complete projects
- Develop in-depth understanding of Impexium SaaS products and implementation options
- Coordinate with other departments to ensure all aspects of each project are compatible.
- Perform a variety of tasks.
- Lead and direct the work of others. A wide degree of creativity and latitude is expected.
- Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Responsibilities
- Coordinate internal resources and third parties/vendors
- Ensure that projects are delivered on-time, within scope and within budget
- Finalize project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Develop a comprehensive, detailed project plan to monitor and track progress to be shared with clients as well as other staff members
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
- Ensure that all project hours are tracked in accordance with the company policy while including hourly & total tracking towards estimated hours in progress reports.
- Measure project performance using appropriate tools and techniques
- Report and escalate to management as needed
- Manage the relationship and communication schedule with the client and all stakeholders
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Develop comprehensive project plans to be shared with clients as well as other staff members
- Use and continually develop leadership skills
- Perform other related duties as assigned
Requirements
- Proven working experience in project management
- Association experience
- Excellent client-facing and internal communication skills;
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Bachelor’s Degree in appropriate field of study or equivalent work experience
Job Type: Full-time
Job Location: Tyson's Corner, McLean, VA
Level II/III Customer Support Specialist
Job Purpose:
This position involves working with clients to resolve technical issues encountered in the implementation and usage of Impexium software. Typical issues include report and API troubleshooting, replication of customer issues in customer test environments, and documentation of product bugs and enhancement requests. Excellent phone and written communication skills are required. The successful applicant will also have experience supporting web-based software. Experience with MS SQL, and query development is a plus. Association or non-profit management software experience is a plus, but not required.
Additional duties include coordinating the on boarding of new clients and working closely with those clients as they get up and running. We are constantly adding new features and integrations to the software, so you'll need to be able to learn quickly and support a growing list of features.
Job Type: Full-time
Job Location: Tyson's Corner, McLean, VA
Required experience: Customer Service: 3 years, Level 2/3 Customer Support: 1 Year.
Installed Customer Sales Representative
Job Purpose:
This position involves working with existing Impexium clients to identify, qualify, specify and close upsell business on a monthly a basis to meet (and exceed) sales objectives. The Installed Customer Sale Representative builds relationships with existing clients, works with other Impexium resources to specify upsell services and SaaS opportunities, manage accounts through sales process, and maximize revenue opportunities. This resource will track and document the sales process as well as establish accurate forecasts.
Successful candidates will have an ability to obtain a deep understanding of the Impexium Membership Management platform, partner Applications and periodic enhancements to core product, as well as perform online and face to face demonstrations. Occasional travel (~ 10%) may include trips to customer sites. A proven track record of exceeding sales objectives and quota attainment is desired. Experience selling to associations and non-profit organizations a plus.
Job Type: Full-time
Job Location: Tyson's Corner, McLean, VA
Required experience: Minimum 3 years’ sales experience with software and/or technology.
Manager, Customer Success
Job Purpose:
This position involves working with Impexium clients and the entire Impexium internal team to maximize customer success in the implementation and adoption of Impexium products. The successful candidate will have experience in managing the execution and ongoing success of a client advocate program, including but not limited to cultivating a growing library of reference accounts, case studies, testimonials, and public speaking opportunities to assist with Impexium brand and growth initiatives. Excellent project management, customer management, and written communication skills are required. The Customer Success Manager will ensure client retention and loyalty with excellent client service achieved through proactive client contact, prompt and informative responses, high energy and enthusiasm.
Ideal candidate must be self-motivated with a proven track record in completing deliverables and knowledge of technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding client base. Must possess strong analytical skills and be capable of interpreting and communicating client requests and solutions. The ability to manage multiple projects and influence organizational change on behalf of clients is key for success.
Your Most Important Initiatives
- Develop strong technical understanding of the Impexium platform
- Work with customers to understand key business challenges
- Act as an advocate and voice of the customer with internal teams to ensure the customers’ needs are understood and addressed
- Contribute to a growing knowledge network of best practices and methodologies that improves the information available to your customers
- Ensure a high degree of renewals by identifying account risks and define mitigation plans as needed
- Forge collaborative working relationships with internal teams such as product, development and professional services
- Provide clear and constructive product feedback to product management based on customer requirements
Job Type: Full-time
Job Location: Tyson's Corner, McLean, VA
Required experience: 3-5 years’ experience with direct client SaaS software engagements, highly skilled in relationship-building with a proven track record of generating add-on business opportunities, Excellent communication, leadership, problem-solving and analytical skills. Association experience is a bonus. Additional skills include:
- A passion for customer satisfaction
- Strong organizational skills with the ability to manage competing client demands, multiple priorities, commitments and projects
- A confident and engaging personality that shines over the phone
- Ability to exercise your empathy muscle when dealing with clients of varying technical aptitudes
- Highly effective written and verbal communication skills
- Ability to work independently, manage workload effectively and stay focused under pressure
- Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution
Software Developer
Job Description: Analysis, design, development, testing, implementation, enhancement and support company's Association Management Software (AMS) and Constituent Relationship Management (CRM) products for associations and non-profits aligned with their business and administrative needs.
- Work with the R&D Product Manager to develop site concepts, application functionality, business practices, interface design and site architecture.
- Participate in system design, product development, and customer implementation support for web-based CRM solution targeting member organizations.
- Author technical design documentation that fully defines all application code and the underlying methodology for the design decisions made.
- Develop advanced applications, including database driven applications to deliver personalized and dynamic content.
- Perform data modeling to design logical data model and implement it in Microsoft SQL Server database management system.
- Develop complex database queries, stored procedures, triggers, T-SQL statements and user-defined functions of varying complexity with a "best practices" approach to keys, indices and relationships in SQL Server 2014.
- Create efficient, scalable, reusable middle tier logic using any of .NET, C#. Building RESTful applications on the .NET Framework Create intuitive, logical, and dynamic user interfaces using Bootstrap, JQuery, HTML5, ASP.NET Web API, Advanced JavaScript and AJAX.
- Manage Windows Azure SQL, Azure App Services, Redis Cache, MongoDB, Elastic Search, SQL Server 2017 Enterprise with regards to administration and performance tuning.
- Assist and/or perform the design development and maintenance of system software.
- Perform product development within scheduled timeframe and based on system specification.
Requirements: Master's degree or equivalent in Computer Science, Info Systems or a closely related field and 2 years of experience as a Software Developer, Software Engineer, Programmer Analyst or and job involving web-based software development. Experience must include use of Microsoft.NET framework, C#, ASP.NET MVC, SQL, Server, HTML5, Entity Framework 6+, Entity Framework Core, JQuery 3+, JavaScript.
Work Location: Tyson's Corner, McLean, VA
Technical Engineer
Job Purpose: A growing software company is seeking a qualified Technical Engineer focused on front-end web development and integrations. This position involves working with internal staff and clients developing successful API/Integrations between Impexium and 3rd party solutions per client agreements. The Technical Engineer is also responsible for developing and apply HTML/CSS content and stylesheets to client member facing sites.
Duties and Responsibilities:
- Provides expertise and consultation for vendors who are conducting implementations using the Impexium API's.
- Continuously documents procedures and API workflows as they are established.
- Provides expertise and consultation for clients who are conducting implementations using Impexium’s baseline integrations.
- Continuously documents procedures and integration workflows as they are developed.
- Responsible for developing, modifying, applying and troubleshooting stylesheets to client member-facing websites.
- May perform other technical tasks and responsibilities as assigned.
Qualifications: Ideal candidate must be self-motivated with a proven track record in completing deliverables and knowledge of technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong analytical skills and be capable of interpreting and communicating client requests and solutions. Balancing between several projects and tasks is critical to the success of this position.
Qualifications include:
- 1-3+ years relevant experience in HTML/CSS/JavaScript Web Development.
- Experience with REST web services is a plus.
- Experience with MS SQL a plus but not required.
- Experience with Associations or Non-Profit a plus but not required.
- Experience and familiarity of our products and line of business a plus.
Job Type: Full-time
Job Location: Tyson’s Corner, McLean, VA
Account Executive (Sales)
Job Purpose: The Account Executive is a responsible for the new business development within their assigned region/territory.
- Drive revenue in your assigned market/territory
- Close exclusively new business accounts
- Develop strong relationships in your assigned territory
- Track and achieve necessary core metrics and KPI's (daily, monthly, quarterly)
- Meet or exceed monthly, quarterly, and annual goals set by the VP of Sales and Operations and/or Sales Leadership
Duties and Responsibilities:
- Own and drive revenue growth for the assigned region.
- Maintains, increases, and maximizes the sales volume of accounts and market share by developing sales strategies for every contact and prospect using analysis and account penetration.
- Efficiently and profitably controls the sales cycle: prospecting, telemarketing/cold calling, sales presentations, overcoming objections, proposals, and closing contracts.
- Provide weekly reporting to Sales Leadership
- Forecast (weekly, monthly, quarterly)
- Utilize CRM accurately to document and communicate all sales activity
- Maintains updated competitor information, i.e.; their services and practices, and keep Sales Leadership informed on said practices.
- Adhere to all company policies and procedures.
- Nurture relationships with all client contacts to foster long-term trust and increase the probability of retention.
Qualifications:
- 3-5 years’ experience with direct client SaaS software engagements, highly skilled in relationship-building with a proven track record of generating new business opportunities, Excellent communication, leadership, problem-solving and analytical skills.
- Sales and/or service experience with non-profit/associations clients is a plus
- Ability to sell value and close contracts per pricing strategy
- The desire to learn, grow and help our partners succeed
- Effective communication skills both verbal and written
- Ability to make quick decisions
- Must be team focused and extremely organized
- Ability to deliver presentations in a group setting
- Experience using Microsoft Office products (Word, Excel, PowerPoint)
- Experience in the non-profit/association sector, customer service, event management or account management preferred but not required
- Experience selling SaaS platforms is a plus
Job Type: Full-time
Job Location: Tyson’s Corner, McLean, VA
Business Development Representative
Job Purpose: The Business Development Representative is responsible for supporting sales and marketing efforts, by generating and qualifying leads to be passed to sales representatives.
Duties and Responsibilities:
- Generate new clients through researching, cold calling and networking within a defined market.
- Maintain an accurate and up-to-date list of all sales pipeline activity, including leads, prospects, forecasts, demographic profiling information, prospect contact information and account planning information in CRM.
- Maintain the highest level of expertise on Impexium’s features, functionality, pricing and implementation timeline.
- Collaborate with colleagues to exchange information such as selling strategies and marketing information.
- Support all lead generation campaigns executed by the Marketing Department.
- Meet or exceed annual sales quota.
- Attend industry functions, such as association events and conferences.
Qualifications:
- Bachelor's Degree or equivalent.
- 1-3 years of Sales experience is preferred.
- Knowledge of Microsoft Office Suite is required.
- Experience working with Salesforce is preferred.
- Call center experience is not necessary, but preferred.
- Excellent communication skills, both verbal and written.
- Ability to overcome objections and drive sales.
- Excellent customer service and problem-solving skills.
- Must be outgoing and self-motivated.
- Must be a team player with a positive attitude.
- Ability to work independently and unsupervised.
- Experience in the non-profit/association sector, customer service, event management or account management preferred but not required
- Experience selling SaaS platforms is a plus
Job Type: Full-time
Job Location: Tyson’s Corner, McLean, VA