Careers

Looking for a Job at Impexium? Check out our current job openings and career opportunities.

Senior QA Analyst
Project Manager
Director of Enterprise Sales
Business Analyst
Customer Success Specialist
Customer Success Consultant
Director of Customer Success

To apply, contact us and place the job position in the subject line. Thank you.

Senior QA Analyst

The Role:
The Senior QA Analyst will lead the coordination of quality initiatives between our cross functional teams in McLean, VA and our QA Team in India. We have a 'special forces' mentality at Impexium where every technologist is expected to have a broad and deep toolset. Because of this mindset, the idea is not to build a traditional QA practice that works with the product team, continuously ensuring quality software. The idea is to establish thought leadership around quality practices and processes, disseminate this mindset and raise the quality expectation across the organization.

What you will do:

Assist leadership with evolving the quality practices and processes
Design strategies and plans to effectively validate functionality and behavior
Coordinate QA testing feedback and plans between offshore India team and internal R&D team
Working closely with the developers, the business and customers to ensure QA plans validate acceptance criteria
Plan, develop, and execute manual and automated tests suites
Plan, develop, and execute stress and performance tests
Create and maintain a well-organized, easily searchable, test case repository
Engage the business and customers in end user acceptance testing increasing their ownership in the end result
Triaging application defects and determine the root cause of any problem
Supporting internal and external customers in a 3rd–tier capacity
Recommending system enhancements and improvements
Develop and maintain metrics to monitor quality, finding problems before they occur
Coaching, mentoring, and training existing and future team members

What you will need:

Bachelor’s degree in Information Systems Management, Business Management, Computer Science or a similar field
Minimum 5 years of software application testing experience, with direct experience working with offshore teams
Experience in development and implementation of test strategies and test plans
Experience in testing transaction based web applications supporting multiple browsers
Manual acceptance and exploratory testing
Automated acceptance, performance, UI, and web service testing
Financial background or experience is desired
Working knowledge of Microsoft Visual Studio and TFS
TFS Application Lifecycle Management
Working knowledge of SQL Server and C# is a plus
Experience with projects employing continuous integration and continuous deployment
Strong analytical and product management skills required
Excellent verbal and written communication skills and the ability to interact professionally with both technical and non-technical professionals at all levels of an organization
Product and technology savvy. Keeps knowledge up to date with developments in the industry
Strong interpersonal skills and team-oriented mindset
Must be able to handle aggressive deadlines and juggle multiple responsibilities
Ability to think creatively under constrained deadlines
Energetic, hard-working and driven by the desire to succeed
Experience with AMS or Member Management software is a plus

What will set you apart:

Experience with Selenium
Working knowledge of C#

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work. To learn more about us, visit www.impexium.com.

To apply for the Sr. QA Analyst position, click here.

Project Manager

Job Purpose:
The Project Manager at Impexium is expected to support the organization in the area of client and internal project management. You will lead software implementation projects assisting Impexium customers with requirements definition, system configuration, tracking project progress, and assessing and mitigating risk throughout. Our dynamic organization is looking for a high-energy professional with sound judgment and experience. Impexium offers a fast-paced, innovative environment where you will be provided the tools, resources and outstanding leadership to support the implementation of new programs. This position requires solid communication/interpersonal skills, planning, critical thinking, excellent problem solving, and a proven track record in a similar role. This role is based in McLean, VA.

What you will do:

Lead and manage client implementations of Impexium solutions for new customers. Lead and direct the activities of internal resources, vendors (as needed), and clients throughout the project to completion, while ensuring customer satisfaction.
Gather and analyze client business requirements and objectives and provide recommendations on how to best tailor the software configuration to meet those objectives.
Will work directly with clients to ensure deliverables fall within the applicable scope and budget
Create detailed work plans which identify and sequence activities needed to successfully complete projects
Develop in-depth understanding of Impexium SaaS products and implementation options
Coordinate with other departments to ensure all aspects of each project are compatible.
Help develop curriculum and content to support our internal learning management (LMS) platform for Impexium clients and staff
Ensure that projects are delivered on-time, within scope and within budget
Develop a comprehensive, detailed project plan to monitor and track progress to be shared with clients as well as other staff members
Manage all relationships and communication (i.e. internal and vender) in regards to schedule, scope, changes and budget. Report and escalate to issues to management as needed
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Use and continually develop leadership skills
Perform other related duties as assigned

What you will need:

2 years of project management experience
Bachelor’s Degree in appropriate field of study or equivalent work experience
Experience in the non-profit/association sector
Excellent client-facing and internal communication skills
Experience with association management system or systems a plus
Experience with software implementation a plus
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Ability to work independently, manage workload effectively and stay focused under pressure
Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution

For this position, Impexium is seeking assertive, self-confident, self-motivated individuals with a proven track record of success. A strong people focus, and the ability to relate well to people at all organizational levels internally are a must.

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work.

To apply for the Impexium Project Manager role, click here.

Director of Enterprise Sales

The Role:
The ideal candidate for the Director of Enterprise Sales role at Impexium is a self-starter with a consultative approach, strong technical aptitude, a track record of successful software of SaaS sales and quota achievement, and a broad and deep toolset that encompasses the entire sales cycle. The Director of Enterprise Sales will work with the Growth Team to prospect leads, organize sales meetings, lead the sales process through to closed sales, and will be responsible to achieve quarterly quotas of closed business. Impexium offers a fast-paced, innovative environment where you will be provided the tools, resources and outstanding leadership to sell business application solutions. This role is based in McLean, VA.

What you will do:

Execute on the sales strategy for Impexium Enterprise solution opportunities focused on targeted prospects in the Association market.
Give solution presentations that are focused on solving prospects needs and will motivate them to buy.
Deliver strong sales strategy ability, crafting and presenting client proposals, and helping the team identify and navigate alternative paths to making the sale.
Work with Marketing to aggressively generate new relationships within the assigned accounts and territories.
Achieve quarterly quotas of sourced qualified opportunities and closed business.
Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in the Impexium Association Management Solution (AMS).
Document and track all activity through web-based SalesForce automation tools including detailed activity reports, setting tasks for follow-up, opportunity tracking and probability statistics.
Assist in organizing and managing sales meetings and trade shows
Help sales department in drafting contracts/documents as well as supporting other various sales and marketing activities
Collaborate and partner with other departments such as Marketing, Solution Consulting and more
Other responsibilities as developed by senior Growth Team leadership

What you will need:

Bachelor's degree preferably in sales, business, marketing, or a related field
Demonstrated business to business consultative software or SaaS sales experience (7+ years) in hunting, prospecting, and new account development, preferably in a similar market
Highly developed verbal and written communication and presentation skills for presentations to potential new clients profit/software/financial technology industry
Ability to multi-task, prioritize, and manage time effectively
High energy and positive attitude
Strong problem-solving skills
Ability to take initiative and think strategically
Self-motivated, pro-active, resilient, results-oriented professional with an ability to work with minimal direction
Have fun and thrive working in a fast-paced and dynamic environment
Willing to travel, as required up to 25% to prospects, customers or marketing events (weekend travel may be required)

What will set you apart:

Strong track record of quota attainment in a software or SaaS sales role, preferably in a similar market
Working knowledge of Salesforce.com tools
Experience with Association Management software
Experience managing client, vendor, partner and contractor relationships
Understanding and interest in cloud computing/SaaS products
Passionate about the non-profit industry

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work.

To apply for the Impexium Director of Enterprise Sales role, click here.

Business Analyst

The Role:
As a Business Analyst you will be the liaison between cross-functional teams and you are responsible for supporting the development of new features from conception through deployment. You will work with all facets of the software development lifecycle (analysis, requirements definition, design, development, testing, implementation, deployment and support). The individual must be a strong communicator, problem solver, thinker and analyzer – with the ability to understand user needs in a rapidly changing business environment. This role is based in McLean, VA.

What you will do:

Collaborate with cross functional teams to bring innovative solutions to financial technology challenges, and help bring new software products to market
Work closely with development team and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
Build or assist with the development of business and functional design requirements, use cases, test plans, and acceptance criteria using interviews with the customer community (internal and external), document analysis, surveys, site visits, business process descriptions, user stories, business analysis, and workflow analysis.
Participate in requirement reviews with the business, elicit feedback, integrate feedback into requirements as necessary
Deep dive into data using tools like Excel, PowerBI, or SQL queries to gain insight, identify gaps and provide solutions.
Conduct user acceptance testing to ensure the system can be used easily, quickly and accurately and that all identified requirements have been met

What you will need:

Bachelor’s degree in Computer Science, Information Systems Management
Minimum of 2 years of software experience
Product and technology savvy. Ability to learn and keep up to date with developments in the industry
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Excellent verbal and written communication skills and the ability to interact professionally with both technical and non-technical professionals at all levels of an organization
Strong interpersonal skills and team-oriented mindset
Attacks challenges, solves problems
Deep sense of accountability and responsibility: will be empowered to act, and will be expected to do so
Experience with AMS or Member Management software is a plus

What will set you apart:

Experience working in a fast paced, dynamic, rapidly growing environment
Agile experience is a plus
Working knowledge of SQL, C#, .NET framework, PowerBI, Analytics platforms, and software development experience is a definite plus
Understanding financial statements and reports
Working knowledge of data structures and database design
Ability to travel

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work.

To apply for the Impexium Business Analyst role, click here.

Customer Success Specialist

The role of the Customer Success Specialist is to lead the internal technical system aspects of existing client implementations, product feature adoptions, reporting requests, and daily client requests. Your goal is to develop and maintain both day-to-day system operations and project related programs that strengthen the relationship that drives customer retention, builds loyalty and increases value.

What you will do:

Establish and deepen relationships with assigned clients by understanding their business objectives and providing exemplary support as their primary operations contact within Impexium
Communicate frequently with clients on updates and information
Achieve and maintain in-depth understanding of client configuration & usage of Impexium
Lead project implementations for existing clients
Create both recurring client and department reporting, and ad-hoc reporting to address specific client needs
Provide data and analysis for client presentations and assist with preparing communications and presentations
Perform required system activities associated with client’s use of Impexium system (roles/permissions).
Identify opportunities for client administrators to become improved users of our system, develop plan, and work with Consultant to implement (this could involve additional training, system enhancements, or other activities).
Serve as escalated support for questions from Customer Support, and other teams.
Serve as the customer’s voice within Impexium articulating client priorities appropriately in terms of urgency and level of detail and ensuring the highest level of customer service
Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution.
Work closely with Client Accounting, Production Support and Development in support of specific client needs.
Work closely with Marketing to craft and deliver client communications
Participate in user acceptance testing and QA testing
Continue to learn and gain knowledge to meet changes in user interface and technology tools
Analyze existing support workflows and processes and recommend innovative improvements.
Participate in client & industry conferences (includes travel)
Ownership and specialization in one or more additional department projects such as:
- Communications
- Training
- Reporting
- Travel and Trade Shows

Complete quarterly individual action items that contribute to completion of departmental strategic action items.

What you will need:

Minimum of 3-5 years acting in a Client Service or Account Manager role in a professional environment with a minimum of one year of AMS or Member Management software experience
Bachelor's degree in Management Information Systems or a related field.
Critical thinking and analytical skills are required. You’ll need the ability to think on your feet and be open to and assimilate others’ points of view. Parts of your rotations may require extensive analytical skills using tools such as excel and the ability to turn data into information and create a compelling message using PowerPoint. You will need solid mathematical aptitude and the ability to document complex business processes.
You’ll need to be comfortable working in a results oriented, fast paced, changing environment demonstrated through working on multiple projects at the same time and within tight timelines without compromising accuracy.
Self-motivation and the ability to work with minimal direction is key.
Playing Fearless and being comfortable navigating tight turnarounds and system/ technical limitations is required.
You must demonstrate a commitment to having personal grit to get the job done well (even if it does take a few tries) and thrive in taking a hands-on approach to challenging work.
Willing to travel, as required, to prospects, customers or events (weekend travel may be required)
Superior computer skills including the web, web-based technologies, MS office
Proficient written and communication skills
Client based training and education experience
Strong project management experience
Ability to be successful in a collaborative, team environment
Familiar with being “plugged in” (i.e. with laptop and phone)

What will set you apart:

Thrives in a highly dynamic and collaborative environment
Trade or professional association experience
Working knowledge of Salesforce.com tools

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work. To learn more about us, visit www.impexium.com.

For additional information and to apply for this position, click here.

Customer Success Consultant

The role of the Customer Success Consultant is to be the primary owner of a portfolio of customers, driving best practices and innovation to create more value for their business and ours. Your goal is to increase revenue, customer satisfaction, retention and adoption of key solution features.

Establish and deepen relationships with assigned clients by understanding their business objectives and how they align with Impexium
Ownership of overall client health including relationships, revenue and KPIs
Create a client plan that outlines strategic goals to:
- Optimize client relationships by building strong & productive relationships with key decision makers
- Nurtures customer relationship and acts as a sales enabler to drive loyalty toward, and revenue for Impexium
- Manage and mitigate risks to the client relationship
Conduct regular account meetings to:
- Communicate best practices and future enhancements
- Develop plans for expanded functionality usage and adoption among client components/chapters
- Provide use case examples for leveraging key product functionality and communicate new feature releases
- Deliver recurring client value reporting; highlight customers strategic successes and provide ongoing recommendations for further optimization
- Review solution adoption progress and maintenance, and strategize with client on how to increase use
Responsible for solution adoption strategy and progress at newly implemented clients with support from inside sales
Collaborate alongside project management upon new client implementations to be the consistent face/voice on the account from the beginning of the project to support, as well as lead client-focused components of the implementation process.
Responsible for identifying opportunities to expand system usage and revenue per client by leading relevant projects to capitalize on those opportunities
Compile and maintains account information within Salesforce (Contacts, Documentation)
Responsible for tracking and achieving KPIs for clients and developing plan to address any potential gaps
Serve as the customer’s voice within Impexium, including product, marketing, professional services and sales
Lead contract renewal process and presentation for designated clients with support from Leader
Serve as the highest point of escalation for the client. Create recommendations and facilitate action for resolution. Able to clearly
articulate concerns and issues to the customer. Ensures suitable levels of service personnel and activity during problem resolution
Participate in client travel with clients & attend industry conferences
Participation in company task force initiatives as applicable.
Continue to learn and gain knowledge of new industry trends and consultative techniques.
Complete quarterly individual action items that contribute to completion of departmental strategic action items.

What you will need:

Minimum of 3-5 years acting as a Client Relationship Specialist or Account Executive in a professional environment
Minimum 3 years of association experience including experience with AMS or Member Management software
Bachelor’s Degree or equivalent in business, communications, finance, marketing or related field
Ability to command the room when dealing with various stakeholders to show transformational value, turn a troubled client situation around, or optimize the solution based on their leading pain point
Demonstrated ability to identify and recommend solutions and show transformational value
Successful in collaborating and influencing in a “win as a team” environment
Resourceful, coachable, and has a drive for results
Ability to articulate an ROI and correlating business value with technology
Demonstrated track record of exceeding revenue upsell and new product feature goals
Proficient writing and communication skills
Client based training and education
Project management experience
Clear internal motivation and desire to go above and beyond to achieve departmental goals
Familiar with being “plugged in” (i.e. with laptop and PDA)

What will set you apart:

Trade or professional association experience

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work. To learn more about us, visit www.impexium.com

For additional information and to apply for this position, click here.

Director of Customer Success

The role of the Director of Customer Success is to own a portfolio of customers, driving best practices and innovation to create more value for their business and ours. You will build a high performing team who will support your efforts in achieving a goal of increased revenue, customer satisfaction, retention and adoption of key solution features. This role is based in McLean, VA.

What you will do:

Drive Customer Success Outcomes

Increase customer renewal rates
Expand our revenue in accounts through cross-sell and up-sell
Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
Drive new business growth through greater advocacy and reference-ability

Build and Optimize Customer Lifecycle

Build scalable operating model to support growth objectives
Map customer journey and identify opportunities for improvement
Define segmentation of customer base and varying strategies / service models

Manage Customer Success Activities

Build and manage account management process
Provide customer-facing leadership on certain strategic customers and at risk customers
Manage contract renewal process
Manage cross-sell/upsell activities
Customer advocate to help company prioritize product roadmap
Industry advocate to build brand recognition and awareness
Attract and hire customer success professionals
Provide customer success leadership to expand opportunities in the AMC channel
Continue to learn and gain knowledge of new industry trends and consultative techniques.
Implement process to hear the voice of our customers (e.g. executive interviews, NPS surveys, etc.)

Build Customer Success Culture

Create a company-wide culture of customer success (CC365)
Be a champion to promote and live out “Our Plays”
Create a culture of collaboration with the leadership team to make healthy decisions for the company and our customers

Special Projects

Lead large enterprise client implementations, where needed
Work closely with PSG (Professional Services Group) to identify strategic projects to provide additional leadership and support
Participation in company task force initiatives as applicable.

What you will need:

Minimum of 10 years of software solution experience with a minimum of 5 years of direct association experience preferably with AMS or Member Management software
Demonstrated experience building and leading high performing customer success teams
Bachelor’s Degree or equivalent in business, finance, marketing, MIS or a related field

Ability to command the room when dealing with various stakeholders to show transformational value, turn a troubled client situation around, or optimize the solution based on their leading pain point
Demonstrated ability to identify and recommend solutions and show transformational value
Successful in collaborating and influencing in a “win as a team” environment
Resourceful, coachable, and has a drive for results
Ability to articulate an ROI and correlating business value with technology
Demonstrated track record of exceeding revenue upsell and new product feature goals
Proficient writing and communication skills
Client based training and education
Project management experience
Clear internal motivation and desire to go above and beyond to achieve departmental goals
Familiar with being “plugged in” (i.e. with laptop and PDA)
Ability to travel

What will set you apart:

Trade or professional association experience

A flexible, entrepreneurial work environment and team atmosphere makes this a great place to work. To learn more about us, visit www.impexium.com.

For additional information and to apply for this position, click here.