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Job Purpose:
This position involves working with clients and the Impexium internal technical team and business analyst team during software implementation to assist Impexium customers with requirements definition, system configuration, track project progress, and assess and mitigate risk throughout. Excellent project management, customer management, and written communication skills are required.
Job Description:
The Project Manager manages key client projects. Project management responsibilities include the coordination, documentation and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of project. Prepare reports for upper management regarding status of project.
The successful candidate:
Responsibilities
Requirements
Job Type: Full-time
Job Location: Tyson's Corner, McLean, VA
Job Purpose:
This position involves working with clients to resolve technical issues encountered in the implementation and usage of Impexium software. Typical issues include report and API troubleshooting, replication of customer issues in customer test environments, and documentation of product bugs and enhancement requests. Excellent phone and written communication skills are required. The successful applicant will also have experience supporting web-based software. Experience with MS SQL, RESTful API’s, report and query development, and .net development is required. Association or non-profit management software experience is a plus, but not required.
Additional duties include coordinating the on boarding of new clients and working closely with those clients as they get up and running. We are constantly adding new features and integrations to the software, so you'll need to be able to learn quickly and support a growing list of features.
Job Type: Full-time
Job Location: Tyson's Corner, McLean, VA
Required experience: Customer Service: 3 years, Level 2/3 Customer Support: 1 Year.
Job Purpose:
This position involves working with existing Impexium clients to identify, qualify, specify and close upsell business on a monthly a basis to meet (and exceed) sales objectives. The Installed Customer Sale Representative builds relationships with existing clients, works with other Impexium resources to specify upsell services and SaaS opportunities, manage accounts through sales process, and maximize revenue opportunities. This resource will track and document the sales process as well as establish accurate forecasts.
Successful candidates will have an ability to obtain a deep understanding of the Impexium Membership Management platform, partner Applications and periodic enhancements to core product, as well as perform online and face to face demonstrations. Occasional travel (~ 10%) may include trips to customer sites. A proven track record of exceeding sales objectives and quota attainment is desired. Experience selling to associations and non-profit organizations a plus.
Job Type: Full-time
Job Location: Tyson's Corner, McLean, VA
Required experience: Minimum 3 years’ sales experience with software and/or technology.
Job Purpose:
This position involves working with Impexium clients and the entire Impexium internal team to maximize customer success in the implementation and adoption of Impexium products. The successful candidate will have experience in Managing the execution and ongoing success of a client advocate program, including but not limited to cultivating a growing library of reference accounts, case studies, testimonials, and public speaking opportunities to assist with Impexium brand and growth initiatives. Excellent project management, customer management, and written communication skills are required. The Customer Success Manager will ensure client retention and loyalty with excellent client service achieved through proactive client contact, prompt and informative responses, high energy and enthusiasm.
Ideal candidate must be self-motivated with a proven track record in completing deliverables and knowledge of technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding client base. Must possess strong analytical skills and be capable of interpreting and communicating client requests and solutions. The ability to manage multiple projects and influence organizational change on behalf of clients is key for success.
Job Type: Full-time
Job Location: Tyson's Corner, McLean, VA
Required experience: 3-5 years’ experience with direct client SaaS software engagements, highly skilled in relationship-building with a proven track record of generating add-on business opportunities, Excellent communication, leadership, problem-solving and analytical skills.
Job Description: Analysis, design, development, testing, implementation, enhancement and support company's Association Management Software (AMS) and Constituent Relationship Management (CRM) products for associations and non-profits aligned with their business and administrative needs.
Requirements: Master's degree or equivalent in Computer Science, Info Systems or a closely related field and 2 years of experience as a Software Developer, Software Engineer, Programmer Analyst or and job involving web-based software development. Experience must include use of Microsoft.NET framework, Visual Basic.NET, ASP.NET, SQL Server, HTML 5, JavaScript, and CSS3.
Work Location: Tyson's Corner, McLean, VA
To apply: Please contact hr-career@impexium.com